End‑to‑end digital concierge for med spas
Your spa is better than your website says it is.
The patients already looking for you actually reach you. The one who calls while you are with someone. The one deciding between you and the spa down the road. The one who searched and went with whoever looked worth the money.
Every call, text and message answered in your spa's voice, never a recording and never a word you have not approved. No contracts, and no software you are forced to babysit.
What this is costing you
Your spa looks expensive. Your work is expensive.
The calls nobody picks up.
You are in a room with a patient, so the phone goes to voicemail. Almost nobody leaves one. They call the next spa on the list instead.
Take what one new patient is worth to you over a year. Multiply it by the calls you missed last week. Then multiply that by fifty. That number is almost always bigger than everything else on this page put together.
The hours that are not patients.
Confirming, rescheduling, chasing the no-shows, answering the same five questions, ordering product, posting, invoicing, running the deposits.
Add up last week honestly. Every one of those hours is an hour you were not treating anyone, and it is the reason the admin follows you home.
The posting that goes nowhere.
Hours a week into Instagram, and the likes come from other injectors, from bots, and from people three states away who are never going to drive to you.
Followers are not the same as patients. Think about last month and count how many appointments you can actually trace back to a post. It is usually a smaller number than the hours deserve.
A website that undersells you.
Everything in your rooms says so, and then the website is the one thing that has not caught up, a stock photo and a phone number where the feel of the place should be.
Someone comparing three spas on their phone decides which one looks worth the money before they have read a single word. Right now that judgment is working against you.
Where patients actually come from
Your Google listing matters more than your Instagram. It is not close.
When someone finally decides they want something done, they do not open Instagram. They open Google or Maps and type med spa near me. What comes back is a short ranked list with photos, star ratings, hours and a call button. That list is your Google listing, and for most single-location spas it brings in more new patients than every social account combined.
Instagram is where the people who already know you keep watching. That is worth having. It is just a loyalty channel, not a discovery one, and most spas are spending their best hours on the wrong one of the two.
The listing is also the part almost nobody maintains. Old hours, half the treatments missing, photos from two owners ago, reviews nobody ever replied to. It is free, it is the most valuable thing you own online, and it is usually the fastest thing we fix.
What changes for you
The three things that eat your day, handled and kept running.
Not a platform to learn, not a subscription full of features you will never open. The parts of your business that follow you home, taken off your plate and looked after for good.
The storefront that sells while you work.
A website that looks like your best room and then earns its keep. Opens fast on a phone, books them without a call, sells the gift cards and the memberships overnight. Your Google listing rebuilt and kept current in the same job, because that is where they find you first.
The front desk that never misses.
A warm, natural voice answers the calls you cannot take, nights, weekends, and the ninety minutes you are in a room. Never a recording, never a phone tree, only ever your spa's words. The texts, the emails, the WhatsApp messages get answered the same way, so every patient feels tended to by a person. Appointments booked, questions answered, deposits taken.
The back office that runs itself.
The admin that follows you home, gone. Reminders and confirmations sent, the no-shows chased down, your happy patients asked for the review while they still feel it, the quiet ones brought back in. Product ordering and the month's numbers kept straight, without you at the spreadsheet.
One place, and it is yours
You see everything. You touch it only when you want to.
- Open it in the morning and last night is already summed up.
- Who booked, who called, who is worth calling back.
- What your patients are saying, and the money that came in while you slept.
- Approve how your spa is spoken about, then close it and go treat.
Nothing to set up, nothing to configure, nothing that breaks if you leave it alone for a week. It runs whether you look or not. The looking is for you, not homework we hand you.
Who you would be working with
A small shop, and honest about it.
Kosmeco is new. You would rather hear that from us than wonder about it later. We are not a large agency with a hundred spas on a list, and we are not going to hand you to an account manager you never met.
That is the whole reason the first call is free, and we come to it having already looked at your spa. You get to see how we look at your business, and how plainly we tell you the truth, before you decide whether we have earned a dollar. If the hour is not useful, you have lost an hour and nothing more.
There is no contract. The website we build is yours to keep if you ever leave. We take a small number of spas at a time on purpose, because the work only holds up when the people doing it know your name.
Malithi Perera, founder of Kosmeco
What it costs
To start, whatever you already pay.
Tell us what you hand your current agency each month. We begin there, for the same figure. The website, your Google listing kept current, and every call, text and message answered in your spa's voice, for what you are spending right now.
Nothing to pay up front, and no build fee to find before you see it working. Once it is on and you can watch the difference for yourself, we talk about what it is worth to you from there.
No contracts. Leave whenever you like and the website is yours to keep. We take a small number of spas at a time, so there is sometimes a wait. If there is one, we tell you the date before you begin.
How we begin
How a typical engagement works.
We talk for an hour.
A real conversation about your spa, your patients, and the clients you would like more of. If there is more to learn, we follow up once more. No slides, no pitch.
We build.
About four weeks. You see it twice along the way and you tell us what to change.
We turn it on.
That same week, the calls, texts and messages start getting answered in your spa's voice, day and night. Nothing slips through again, and you go back to your patients.
Questions
What owners ask us.
I already have a website.
Good. We will look at it first and tell you honestly whether it needs replacing or only needs work. If it is only work, that costs less, and we will say so.
Who is actually answering my calls and messages?
An answering service we run for your spa, built to sound like you and kept to the words you have approved. It picks up every call, text and message the moment it comes in, warm and in your voice, so no one is left waiting and no one hears a recording. When something comes up that it was not given an answer for, it takes a message and passes it straight to you instead of guessing.
Do I have to stop posting on Instagram?
No. Post if you enjoy it, and keep the patients who follow you. Just do not count on it to bring you new ones. We put the work into your listing and your site first, because that is where the people who are shopping right now are actually looking.
What if I do not like it?
Nothing goes live that you have not seen. You look at the website twice before it is published, the answering speaks only in words you have signed off, and there is no contract holding you if you decide it is not for you.
How soon would I see a difference?
The answering shows up first, usually inside the first month, because calls that used to go nowhere start ending up on your calendar. The Google listing moves next. The website is the slowest of the three and the one that compounds.
Start here
See if we are a fit.
Tell us where to reach you. We will set up a first call, and we come to it having already looked at your spa.
Thank you.
We have it. This goes straight to Malithi, not into a form. We will come to our first call having already looked at your spa, and bring what we found.